» Caliluna Consulting - Provides online customer service training for employees and managers to increase profits and improve business.
» Ceres Innovations Inc. - The CERES model places employees at the center of customer relations within the company
» Communication Strategy Consultants - Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area.
» ContactPoint - Focus on customer service and sales training. Provides training, monitoring, and coaching solutions.
» Corporate Dynamics, Inc. - Training and consulting solutions for customer service, sales, and management related issues.
» Customer Focus, Inc. - On-site customer service training for service representatives.
» Customer Service Review, Inc. - Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.
» Customer Service University - Provides customer service videos and training programs. Includes online ordering and contacts.
» Customer Service Works - Provides training programs and consulting services. Public workshops, newsletter and contact details.
» CustomNet Services - Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.
» Dionco Inc. - A retail consulting firm specializing in retail selling skills and customer service skills.
» Expressive Concepts - Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics.
» Ford, Lisa - Speaks on customer service topics including managing, hiring and training. Audio, video and books available.
» Gehegan & Associates - Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California.
» Glasstap Training Services - Developing People to support the business, using innovative learning styles mixing classroom and e-learning.
» Impact Learning Systems - Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
» The I.M.P.A.C.T. Training Group, Inc. - Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching.
» Jones Associates - Specializes in researching, preparing and delivering training programs
» Kandan, M. - Dr. M.Kandan's home page. Links to his publications and other web sites on e-learning, customer service and knowledge management.
» Learning Curve - Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles.
» Learning Journey, Inc. - Solutions to help increase employee morale and give better customer service through communication and corporate culture.
» LMR Associates - Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts.
» Mark Eppler & Associates - Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups.
» Martrain Ltd - Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile.
» Measure-X - Customer service and retention training and measurement. Includes testimonials and services.
» M2S2 Communications - Provides services focused on the telephony industry. Profile, events and contact information.
» Myra Golden Seminars - Keynotes, web based training and seminars designed with an emphasis on customer service improvement.
» Optimum Operating Procedures and Services Pty Ltd - Delivers training and reporting solutions, organizes mystery customers to evaluate restaurant or pub staff. Also telesales and phone communication training. (Australia)
» Oriel Training - Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing.
» Peak Performance International Pty Ltd - Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts.
» The Physics of Customer Service - International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download.
» Power Train - Providing off the shelf and custom-designed training packages on the topic. Profile and contact information.
» Professional Edge - Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism.
» Progressive Image - Customer service skills, coaching and executive training. Includes testimonials and events.
» Service Quality Institute - Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
» Service Strategies - Provides industry standard certification, training and consulting solutions for customer service and support.
» Signature Worldwide - Offers customer service and sales skill training programs. Events calendar, and newsletter.
» Sterling Consulting Group, Inc. - Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
» SunShower Learning - Video-based training program to inspire positive attitudes in front-line customer service employees.
» Telephone Doctor - Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
» Thank You Very Much, Inc. - Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats.
» Tooty Inc. - Customer service and sales strategy evaluating, developing, training and monitoring.
» Total Performance Limited - Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events.
